Shipping policy
SHIPPING POLICY
Last updated: September 30, 2026
Free shipping
We offer free door-to-door shipping on all orders.
Where we ship
We ship to street addresses in the contiguous United States and Alaska. We do not currently ship to Hawaii, U.S. territories, P.O. boxes, or outside the United States. Orders ship from our fulfillment partners, which may be located outside the United States.
Delivery time
Estimated total delivery time is 2–4 business weeks from the date of your order. This estimate includes both processing and shipping time. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, customs procedures, holidays, or high demand.
Order timeline
- Order confirmation: sent by email immediately after checkout.
- Processing: your order is prepared for dispatch.
- In transit: tracking information is emailed to you.
- Delivery: door-to-door delivery to the address provided at checkout.
Delivery and signature
Delivery normally requires a signature. If no one is available, the carrier may leave a notice and attempt redelivery. Please inspect the package upon delivery. If you notice visible damage, we recommend taking photos and noting it on the carrier's delivery form, then contacting us right away.
Address accuracy
You are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you need to correct an address before your order ships. If a package is returned to us because of an incorrect address or repeated failed delivery attempts, we may contact you to arrange reshipment at an additional cost.
Delays
If we cannot ship your order within the estimated timeframe, we will notify you by email and give you the option to cancel for a full refund or to accept the delay.
Lost packages
If your tracking shows delivered but you did not receive the package, or your package appears lost, contact us at Kaelix.support.team@gmail.com and we will investigate with the carrier.