1-Year Parts Warranty
Manufacturing defects and production-related technical problems across the chair and its components.
KAELIX / Warranty
1-year warranty on parts.
The KAELIX Ergonomic Chair is covered for manufacturing defects and production-related technical problems for one year.
1-year coverageChair and componentsChange of mind → 30-day returns
What the warranty covers.
The KAELIX Ergonomic Chair carries a 1-year warranty covering manufacturing defects and production-related technical problems affecting the chair and its components.
What is covered
- Manufacturing defects in the chair and its components.
- Production-related technical problems affecting how the chair functions.
What is not covered by the warranty
- Change of mind. This is handled through the 30-day money-back return policy instead.
How to make a claim
- Email Kaelix.support.team@gmail.com.
- Include your order number and a description of the issue.
- Photographs or a short video help us resolve claims faster.
For urgent product support, call +1 581-443-2803. Call charges may apply.
Related policies
- Delivery times and free shipping: see Shipping & Returns.
- Returns and refunds: covered by the 30-day money-back guarantee.
Coverage at a glance
One year, clearly defined.
30-Day Returns
Change of mind is covered by the free 30-day money-back guarantee, not the warranty.
Direct Support
Email Kaelix.support.team@gmail.com or call +1 581-443-2803 for urgent product support. Call charges may apply.
The warranty runs for one year and covers parts of the chair against manufacturing defects and production-related technical problems.
No. Change of mind is handled through the 30-day money-back return policy.
Email Kaelix.support.team@gmail.com with your order number and a description of the issue. Photographs help us resolve claims faster.
A chair received damaged qualifies for a full refund under the 30-day money-back guarantee. Contact support with your order number and photographs.