Free US Shipping
Door-to-door delivery across the contiguous United States and Alaska. Hawaii and U.S. territories excluded.
KAELIX / Shipping & Returns
Free US shipping. Free 30-day returns.
Door-to-door delivery across the contiguous United States and Alaska, with email updates until your chair arrives.
Free US shipping2–4 business weeks30-day money-back guarantee
Shipping.
Shipping is free across the contiguous United States and Alaska, delivered door to door.
Estimated total delivery is 2–4 business weeks, which includes both processing and shipping time. You will receive email updates throughout the delivery process.
We do not currently ship to Hawaii, U.S. territories, P.O. boxes, or outside the United States.
Delivery timeline
- Order confirmation — sent immediately after checkout.
- Processing — your order is prepared for dispatch.
- In transit — tracking information is emailed to you.
- Delivery — door-to-door delivery to the address provided at checkout.
For full details, see our Shipping Policy.
Returns and the 30-day money-back guarantee.
If the chair is not right for you, return it free within 30 days under our money-back guarantee.
A chair that arrives damaged qualifies for a full refund. Please contact support with your order number and photographs so we can resolve it quickly.
How to start a return
- Email Kaelix.support.team@gmail.com within 30 days of delivery.
- Include your order number and the reason for the return.
- Our team will confirm the return and send you a prepaid return label by email.
Change-of-mind returns are handled under this 30-day policy rather than the warranty. For full details, see our Refund Policy.
At a glance
What is included.
30-Day Money-Back Guarantee
Free returns within 30 days. A chair received damaged qualifies for a full refund.
1-Year Warranty
Coverage for manufacturing defects and production-related technical problems.
Yes. Door-to-door shipping is free across the contiguous United States and Alaska.
No. We currently ship to street addresses in the contiguous United States and Alaska only. Hawaii, U.S. territories and P.O. boxes are excluded.
Estimated total delivery is 2–4 business weeks, including processing and shipping. You will receive email updates throughout.
Email Kaelix.support.team@gmail.com within 30 days of delivery with your order number.
Contact support with your order number and photographs of the damage. A chair received damaged qualifies for a full refund.