KAELIX / Support
Contact KAELIX.
Questions about an order, delivery, assembly, the 30-day guarantee or the 1-year warranty. Our support team replies within one business day.
KAELIX / Support
Talk to the KAELIX support team.
Questions about delivery, assembly, the 30-day guarantee or the 1-year warranty? Send us a message and we will come back to you within one business day.
Email support
Kaelix.support.team@gmail.comUrgent product support
+1 581-443-2803Long-distance or international call charges may apply depending on your carrier.
Response time
Within one business dayCoverage
United StatesFor urgent product support, call +1 581-443-2803 (call charges may apply).
Questions, answered
Common support questions.
The answers we send most often.
Estimated total delivery is 2–4 business weeks, including processing and shipping. You will receive email updates throughout the delivery process.
The chair arrives unassembled and requires assembly. The procedure is straightforward and documented step by step in the included instructions.
Email Kaelix.support.team@gmail.com within 30 days of delivery with your order number. Returns are free under our money-back guarantee.
Contact support with your order number and photographs of the damage. A chair received damaged qualifies for a full refund.
Email support with your order number and a description of the manufacturing defect or production-related technical problem. The 1-year warranty covers the chair and its components.