Refund policy
REFUND POLICY
Last updated: September 30, 2026
30-Day Money-Back Guarantee
If you are not satisfied with your KAELIX Ergonomic Chair for any reason, you may return it within 30 days of delivery for a full refund of the amount you paid, including taxes. You may return the chair even if it has been assembled and used, as long as it has not been damaged. There are no restocking fees, no return shipping costs, and no hidden fees.
How to start a return
- Email us at Kaelix.support.team@gmail.com within 30 days of the delivery date shown in your carrier's tracking. Include your order number and the reason for the return.
- We will confirm your return by email, normally within one business day, and send you a prepaid return shipping label and the return address. Please do not ship anything back until you have received our instructions.
- Pack the chair securely with all of its parts and hardware, attach the label, and send it back.
Refunds
We issue your refund to your original payment method as soon as the carrier confirms that your return has shipped. We process refunds as quickly as possible, typically in less than 72 hours, but we cannot guarantee this timeframe. After we issue the refund, your bank or card issuer may need additional time to post it to your account.
Return integrity
Returns must include the chair and all of its components. We reserve the right to recover a refund, or to refuse or reverse it, if the return package is not delivered, is empty, contains a different item, or is materially incomplete.
Damaged or defective chairs
If your chair arrives damaged, or has a production-related defect or malfunction, contact us at Kaelix.support.team@gmail.com with your order number and detailed photos and/or videos of the issue. There is no deadline to report a chair that arrived damaged, but please contact us as soon as you notice the problem. Our team will review your submission and confirm whether the issue is related to production or shipping. If it is, you will receive a full refund (or a replacement if you prefer, subject to availability), and we will cover all return shipping costs.
Damage caused by customer misuse, accident, modification, improper assembly, or normal wear and tear is not covered by this section. Within the first 30 days after delivery, you may still use the 30-Day Money-Back Guarantee above.
Cancellations
Orders that have not yet shipped can be cancelled for a full refund. Email us as soon as possible with your order number.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. We resolve valid issues quickly and will work with you directly.